I test each service's prominent features, but it's up to you to decide whether or not you need dial-in numbers, VoIP, or both options for your audio, and whether or not you need video calls in addition to screen sharing. Some services offer both teleconferencing with dial-in numbers (local or toll-free) and VoIP calling, while some offer just one or the other. A few offer international dial-in numbers. Adobe Connect doesn't offer teleconferencing at all but can be integrated with a number of other services. Most offer video calls via webcam, although a few don't.
As a Contributing Editor for PCMag, John Delaney has been testing and reviewing monitors, TVs, PCs, networking and smart home gear, and other assorted hardware and peripherals for almost 20 years. A 13-year veteran of PC Magazine's Labs (most recently as Director of Operations), John was responsible for the recruitment, training and management of t... See Full Bio
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Other features I look at include the number of participants allowed on a call and the number of video feeds allowed simultaneously. The most generous is Adobe Connect, which is unlimited, but some offer as few as four participants at a time. Consider how important this is to your company. Most services let you record meetings, and a few let you edit the recording right within the software. These recorded meetings can then be used for your records or as webinars for anyone who missed the meeting or for new employees.
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